Pearl chain necklace

At Flora Bridge, we strive to provide our customers with high-quality, beautifully crafted handmade jewellery. We want you to be completely satisfied with your purchase. However, we understand that there may be occasions when you need to return or request a refund for your order. Please review our Returns and Refunds Policy outlined below for detailed information on our procedures.

 

Eligibility for Returns and Refunds:

 

1.1. We accept returns and offer refunds under the following circumstances:

 

• The item you received is defective, damaged, or incomplete.
• You received the wrong item(s) in your order.
• The item(s) you received does not match the description on our website.

 

1.2. We do not accept returns or offer refunds for the following:

 

• Change of mind or personal preference.
• Custom-made or personalized items, unless they are defective or damaged upon arrival.

 

Return Process:

 

2.1. To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach us by email (hello@florabridge.com) and provide the following details:

 

• Order number
• Reason for return
• Clear photographs showcasing the defect or damage (if applicable)

 

2.2. Once we receive your request, we will review it and provide you with further instructions on how to proceed with the return.

 

2.3. Please ensure that the item(s) you wish to return are unused, unworn, and in their original packaging. We reserve the right to deny a return or charge a restocking fee if the item(s) show signs of wear or damage due to misuse.

 

2.4. You will be responsible for the return shipping costs unless the return is due to our error or a defective item.

 

Refund Process:

 

3.1. Upon receiving the returned item(s) and confirming their condition, we will process your refund within 5 business days.

 

3.2. The refund will be issued in the same form of payment used for the original purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider.

 

3.3. If you received a defective or damaged item, we may offer you a replacement instead of a refund, subject to availability.

 

Exchanges:

 

4.1. We do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item(s) separately.

 

Cancellations:

 

5.1. If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed. However, once the order has been processed we cannot cancel it.

 

Contact Us:

 

If you have any questions or concerns about our Returns and Refunds Policy, please feel free to contact us by email - hello@florabridge.com.

 

Note: This Returns and Refunds Policy is intended to provide a general overview of our procedures. For more detailed information or specific inquiries, please contact us directly.

 

Thank you for choosing our small handmade jewellery business for your purchase. We are committed to ensuring a smooth and reliable delivery experience for all our customers.

 

This delivery policy outlines important information regarding shipping, processing times, and delivery options for orders shipped within the UK.

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Processing Time:

• Upon receiving your order, we will require a processing time of 2-4 weeks to prepare your jewellery for shipment.

• Custom-made or personalized items may require additional processing time, and we will provide an estimated timeline for completion upon order confirmation.

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Shipping Methods:

• We currently offer shipping within the UK only.

• All orders will be shipped through reputable and reliable shipping carriers such as Royal Mail, DPD, or Evri.

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Shipping Fees:

• We offer free shipping on all orders within the UK.

• Any additional charges, such as express shipping or insurance, will be clearly stated during the checkout process.

 

Estimated Delivery Time:

• Once your order has been processed and shipped, you can expect delivery within 3-7 business days.

• Please note that delivery times may vary depending on the shipping carrier, location, and any unforeseen circumstances such as weather conditions or public holidays.

• If there are any significant delays with your order, we will promptly notify you and provide assistance to resolve the issue.

 

Order Tracking:

• For added convenience and peace of mind, we provide order tracking for all shipments within the UK.

• Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.

• You can use this tracking number to monitor the progress of your delivery on the shipping carrier's website.

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Delivery Address:

• Please ensure that the shipping address provided during checkout is accurate and complete.

• We are not responsible for any delays or failed deliveries caused by incorrect or incomplete address details.

• If you need to make changes to your delivery address after placing an order, please contact us immediately, and we will do our best to assist you.

 

Delivery Issues:

• In the rare event that your package is lost, damaged, or there are any other delivery issues, please contact us as soon as possible.

• We will work with the shipping carrier to resolve the problem and ensure a satisfactory resolution for you.

• Please note that we are not liable for any delays or issues caused by the shipping carrier or any unforeseen circumstances beyond our control.

 

International Shipping:

• At present, we do not offer international shipping outside of the UK.

• We apologise for any inconvenience caused and hope to expand our shipping capabilities in the future.

 

If you have any further questions or concerns regarding our delivery policy, please feel free to contact us. We appreciate your support and hope you enjoy your jewels.

At Flora Bridge we take pride in creating unique and exquisite handmade jewellery pieces that are designed to be treasured for a lifetime. To ensure the longevity and beauty of your precious jewellery, we recommend following these care instructions;

 

When you're not wearing your jewellery, store in a clean, dry, and preferably lined jewellery box or pouch. This will protect it from dust, moisture, and scratches.

 

Avoid storing different pieces together, as they may rub against each other and cause damage.

 

Keep your jewellery away from direct sunlight, extreme temperatures, and humidity to prevent tarnishing and discoloration.

 

Regular cleaning will help maintain the sparkle and shine of your jewellery. Wipe the surface of your jewellery with the polishing cloth provided. This will remove any oils, lotions, or perspiration that may have accumulated. Do not polish vigorously as this will wear away plating over time.

 

Handle your jewellery with care to prevent accidental damage or loosening of stones.

 

Put your jewellery on after applying cosmetics, perfumes, hairspray, or lotions. These products can tarnish or damage certain gemstones and metals.

 

Remove your jewellery before engaging in activities that may expose it to rough surfaces, chemicals, or excessive force, such as sports, gardening, or household chores.

 

Pearls, opals, and emeralds are particularly vulnerable to damage and should be protected from harsh chemicals, heat, and direct sunlight.

 

By following these care instructions, you can ensure that your handmade jewellery from Flora Bridge remains beautiful and radiant for years to come. If you have any specific questions or concerns regarding the care of your jewellery, please don't hesitate to contact us.